Vintage Goblet Candle- Volcano

At The Village Wick, we are committed to providing a seamless and reliable shipping experience for our customers. This Shipping Policy outlines important information regarding shipping methods, delivery times, and related details.

1. Order Processing Time

Once you place an order with us, please allow 2 days for us to process and prepare your order for shipment. During peak seasons or promotional periods, processing times may be slightly longer. We will notify you if there are any delays in processing your order.

2. Shipping Methods and Carriers

We offer various shipping methods to accommodate different delivery needs. The available shipping methods and carriers may vary depending on your location and the size/weight of the package. At checkout, you will be presented with the available shipping options for your order.

3. Shipping Rates

Shipping rates are calculated based on the destination, weight, and dimensions of your order. The shipping cost will be displayed at checkout before you complete your purchase. We may offer free shipping promotions from time to time, which will be clearly communicated on our website or through promotional materials.

4. Estimated Delivery Times

The estimated delivery time for your order will depend on the shipping method selected and your location. Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery.

Please note that the estimated delivery times provided are approximate and may be subject to unforeseen delays caused by factors beyond our control, such as weather conditions or disruptions in the shipping carrier's network. We strive to ensure timely delivery, but we cannot guarantee specific delivery dates.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and instructions on how to track your package.

6. Shipping Address

Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to an incorrect address due to customer error. If you need to make any changes to your shipping address after placing the order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that the changes can be made if the order has already been processed for shipment.

7. Lost or Damaged Packages

In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to initiate a claim investigation and resolve the issue as quickly as possible. Please note that the resolution process may take some time, and we appreciate your patience and cooperation.

8. International Shipping

At this time, we are only able to offer shipping to locations in the USA.

If you have any further questions or need assistance with your shipping-related inquiries, please contact our customer support team at hello@thevillagewick.com. We are here to help and ensure that your shopping experience with us is enjoyable and hassle-free.

At The Village Wick, we strive to provide high-quality products and exceptional customer service. If you receive a damaged product, we are here to assist you. This Refund Policy outlines the conditions under which returns and refunds can be made.

1. Damaged Products

We take great care in packaging and shipping our products to ensure they arrive in perfect condition. However, if you receive a damaged product, please follow the steps below:

- Notify us within 3 days: Please contact our customer support team within 3 days of receiving the damaged product. You can reach us at hello@thevillagewick.com.

- Provide evidence: To initiate the refund process, we may request you to provide evidence of the damage, such as clear photographs or videos showing the issue.

2. Refund Process

Once we receive your request and evidence of the damaged product, we will assess the situation and determine if a refund is appropriate. If the following conditions are met, we will proceed with the refund process:

- Valid claim: The damage must have occurred during the shipping process. Damages caused by mishandling or misuse by the customer are not eligible for a refund.

- Timely notification: You must notify us within 3 days of receiving the damaged product. Failure to do so may result in the denial of your refund request.

- Return of the product: In some cases, we may request you to return the damaged product to us. We will provide you with instructions on how to return the item, and we will cover the return shipping costs.

3. Refund Options

If your refund request is approved, we will offer one of the following refund options:

- Replacement: We will send you a new product as a replacement for the damaged item. As our inventory is unique, the replacement product may not be the exact item, but a similar size/shape/material. The Village Wick will send you available options for you to pick from. The replacement will be shipped to you at no additional cost.

- Refund: If a replacement is not available or you prefer a refund, we will issue a refund to the original payment method used for the purchase. Please note that it may take a few business days for the refund to be processed and reflected in your account.

4. Non-Refundable Items

Please note that certain items are non-refundable. These include:

- Personalized or custom-made products: Products that have been customized or made specifically according to your preferences are not eligible for a refund unless they arrive damaged.

- Sale or discounted items: Items purchased at a discounted price or during a sale are non-refundable unless they are received in a damaged condition.

5. Contact Us

If you have any questions or concerns regarding our Refund Policy or need assistance with a damaged product, please contact our customer support team at hello@thevillagewick.com. We are here to help resolve any issues and ensure your satisfaction.

Please retain the original packaging and any other relevant documentation until your refund or replacement has been processed.